Eliminate the complexity and costs of maintaining your own structure, bring your servers to one the data centers Brasil Link can provide to your company. With the Premium Colocation your assets are allocated in a safe building with ideal cooling and redundancy in the supply of power and connectivity. In addition to saving resources, your IT environment gains in availability and security.
You know that an IT platform is not only about infrastructure and hardware, but also a layer of application. People are needed for the installation, upgrade, configuration and maintenance of the platform in operation. These are technical activities for which you may not always have the time or know-how to perform.
In order to complement the traditional Colocation solutions, Brasil Link provides in Brazil a service created by ALOG, called Managed Colocation. Based on the idea of partial outsourcing, your company provides the assets and business rules, while our experienced Brazilian team provides all the infrastructure and manage your environment.
FLEXIBLE PROJECT THAT FITS YOUR NEEDS
We don’t work with packaged hampered solutions. For each demand, our team of solution architects develops a customized project. You can hire our team to manage only one piece of your equipment or your entire environment. You can hire our staff according to your demand, to meet your requests, or allow our team to act proactively, by being responsible for the monitoring and managing of your environment. Deadlines and metrics (SLA) are always guaranteed at contract signature. Stop worrying about maintenance, upgrades and system settings. Use our team and have some free time to work on real improvements for your business.
TEAM SPECIALIZED IN DIFFERENT TECHNOLOGIES
The ALOG Managed Colocation is supported by a large team of experts. Training courses and qualifications are part of our routine and 85% of our staff is certified in key technologies on the market. If your demand is for the administration of an application server or DBMS-specific, for example, an expert in this technology will assist you. Our Brazilian team has the know-how to manage operating systems, firewalls, databases, routers and switches, backup solutions and application servers from different technologies. Each project has its peculiarities. You may prefer to rely on our help only for a few tasks or leave all the management responsibilities in our hands. We offer the Managed Colocation in two ways. You can use both methods with different servers within the same project.
MANAGED COLOCATION – HELP DESK
With Managed Colocation – Help Desk (HD) our professionals will act in accordance with your request. When your team considers that some activities need to be performed in your environment, simply contact us through the Client Portal or our call center. We are on duty 24×7 and, as guaranteed in the contract, will begin the service within maximum 15 minutes. Rely on the HD management for the installation, operation, configuration change or recovery of failure on servers or network devices.
MANAGED COLOCATION – TOTAL MANAGEMENT
If you want an even greater peace of mind, hire the Managed Colocation – Total Management (GT). Your team won’t need to monitor services or worry about any maintenance activity in your environment. We guarantee a safe and updated environment. With the GT, routine updating and monitoring activities are performed in your environment, ensuring security and operation with satisfactory performance. The GT involves all HD activities but under the full responsibility of our team.
TOTAL MANAGED HOSTING X HELP DESK
The main differences between both modes are in the summary below. Activity – Function / Management Model
|Service||Help Desk||Total Management|
|Monthly Report of Service Level||Yes||Yes|
|Specific technical support for troubleshooting||Yes||Yes|
|Assistance beins within 15 minutes from request||Yes||Yes|
|History Calls available on the Extranet||Yes||Yes|
|Reinstaling the Operational System and recovery from backup||No||Yes|
|Management of Operational System and basic applications||No||Yes|
|Troubleshooting of operating issues||No||Yes|
|Control and Performance Adjustment||No||Yes|
|Updates and Upgrades||No||Yes|
|Vulnerability Analysis (optional)||No||Yes|
• Technical team with specialists in various technologies. Count on a professional with deep knowledge of all software used in your environment
• Easy management of your business without the need to worry about the IT routine aspects such as system update, backup, monitoring and configuration changes
• Experience on the management of servers. A problem that is affecting your company for the first time, will probably have been faced by one of our clients and dealt with by our technical team
• World class Data center with physical and logical security, certificated ISO 9001:2008; ISO 27001:2013; ISAE 3402 type II and SSAE 16
• Uninterrupted power guaranteed by the redundancy in the provision by the concessionaire, generators and UPSs
• Modern and redundant cooling systems
• Non-destructive fire detection and fighting systems
• Able to grow rapidly. We have partnerships with four data centers in Brazil that are interconnected and together are capable of housing more than 4,000 cabinets